LEGAL · EFFECTIVE 02 DEC 2020
Refund Policy
At Corpela Group, we believe in transparency and fairness.
Effective Date: 02 Dec 2020
At Corpela Group, we believe in transparency and fairness. This Refund Policy outlines when refunds may be eligible and the process to request them.
Section 01
Refund Eligibility
Refunds may be considered under the following specific conditions:
- The project has not been initiated by our team.
- Services were not delivered as agreed in the contract or proposal specifications.
- A written refund request is submitted within 7 calendar days of the initial transaction.
Section 02
Non-Refundable Services
The following categories of services are strictly non-refundable once initiated:
- Completed or partially completed software development projects.
- Custom coding and software engineering hours already expended.
- Consultancy services, systems audits, or digital strategy sessions already rendered.
- Third-party costs paid on behalf of the client, including licenses, server hosting, and domain registration fees.
Section 03
Refund Processing
Approved refunds are processed within 7 to 10 working days. Funds will be returned via the original payment method used during checkout (debit/credit card, Raast, or bank transfer).
Section 04
Contact Information
For refund requests or payment inquiries, please reach out to our billing team:
📧 billing@corpela.com
