Effective Date: 02 Dec 2025

This Payment Policy defines the terms under which Corpela Group (“Corpela”, “we”, “our”, or “us”) accepts, processes, and manages payments for its digital products and services. By making a payment to Corpela Group, you agree to the terms outlined below.

Accepted Payment Methods

Corpela Group accepts payments through the following methods:

  • Debit & Credit Cards (3D Secure enabled)
  • Bank Transfers (Local & International)
  • Raast P2M Payments
  • Mobile Wallets (subject to availability)
  • Online Payment Gateways licensed and regulated by the State Bank of Pakistan (SBP)

Note: Corpela Group does not store customers’ card or banking information. All transactions are processed securely through third-party payment service providers.

Payment Structure

Payments are accepted under the following models:

1. Advance Payments

  • Certain services require 100% advance payment before service activation
  • Common for:
    • SaaS subscriptions
    • Hosting & cloud services
    • Consultancy services
    • Small-scope development tasks

2. Milestone-Based Payments

  • For large or custom projects, payments are divided into predefined milestones
  • Each milestone must be paid before work on the next phase begins
  • Deliverables are released after successful milestone payment

3. Subscription-Based Payments

  • SaaS and recurring services are billed:
    • Monthly
    • Quarterly
    • Annually
  • Subscriptions renew automatically unless cancelled in writing prior to the renewal date

Currency & Taxes

  • All prices are quoted in PKR, unless stated otherwise
  • International clients may be billed in USD
  • Any applicable government taxes, withholding tax, or duties are the responsibility of the client
  • Payment gateway or bank transaction charges may apply and are non-refundable

Payment Confirmation

  • Services are activated only after successful payment confirmation
  • Payment confirmation may take:
    • Instant (online gateway)
    • 1–2 business days (bank transfers)

Clients are responsible for providing valid payment proof where required.

Late or Failed Payments

  • Corpela Group reserves the right to:
    • Pause services
    • Suspend access
    • Delay deliverables
      if payments are delayed or fail.
  • Repeated failed payments may result in service termination without refund.

Refund & Chargeback Policy

  • Refunds are governed by Corpela Group’s Refund & Services Policy
  • Unauthorized chargebacks or payment disputes:
    • May result in immediate account suspension
    • Will incur administrative and gateway fees
  • Clients are encouraged to contact Corpela Group directly before initiating any dispute

Third-Party Costs

Payments made for:

  • Domains
  • SSL certificates
  • Hosting
  • Third-party APIs or licenses

are non-refundable, even if the primary service is cancelled.

Security & Compliance

  • All payments are processed through SBP-licensed and regulated payment service providers
  • Corpela Group complies with applicable anti-fraud, AML, and KYC regulations
  • Any suspicious or fraudulent activity may be reported to relevant authorities

Service Suspension & Termination

Corpela Group reserves the right to suspend or terminate services if:

  • Payment obligations are not met
  • Fraudulent activity is suspected
  • Terms & policies are violated

Termination does not guarantee a refund.

Payment Disputes

Any payment-related disputes must be reported within 7 working days of the transaction date by contacting our billing department.

📧 billing@corpela.com

Policy Updates

Corpela Group reserves the right to update this Payment Policy at any time. Updated terms will be effective immediately upon posting on the website.

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