Effective Date: 02 November 2023

This Services Policy outlines how Corpela Group (“Corpela”, “we”, “our”, or “us”) delivers, manages, and governs its digital and software-based services, including conditions related to service execution, revisions, cancellations, and refunds.

Scope of Services

Corpela Group provides digital and technology services, including but not limited to:

  • Custom software development
  • Web and mobile application development
  • SaaS product development & subscriptions
  • Cloud hosting, VPS & server management
  • UI/UX design services
  • Digital marketing & lead generation solutions
  • Business automation & ERP/CRM systems
  • Technical consultation and support services

All services are delivered digitally. No physical goods are shipped.

Service Activation & Delivery

  • Services are initiated only after payment confirmation
  • Project timelines, milestones, and deliverables are defined in a written proposal, invoice, or agreement
  • Deliverables are shared through:
    • Secure client portals
    • Email
    • Cloud platforms (Git, Drive, hosting panels, etc.)

Any delay caused by:

  • Incomplete requirements
  • Delayed approvals or feedback
  • Third-party API or service downtime

will result in a revised timeline and will not be considered a breach by Corpela Group.

Revisions & Change Requests

  • Revisions are provided as per the agreed project scope
  • Any request outside the approved scope will be treated as a paid change request
  • Additional costs and timelines will be communicated and approved before execution

Refundable Services

Refunds may be considered under the following conditions:

  • The service has not yet been initiated
  • No development, configuration, or consultation work has started
  • A written refund request is submitted within 7 calendar days of payment
  • The payment was made in error or duplicated

Eligible Refund Amount:

  • 100% refund (minus transaction or gateway charges, if applicable)

Non-Refundable Services

The following services are strictly non-refundable:

  • Custom software or application development once work has started
  • SaaS subscriptions after account activation
  • Cloud hosting, VPS, or server provisioning fees
  • Domain registration, SSL certificates, or third-party licenses
  • Consultancy, audits, or strategy sessions already delivered
  • Any partially completed or milestone-based work

Once resources, developer time, or infrastructure are allocated, the payment becomes non-refundable.

Service Cancellation

  • Clients may request service cancellation in writing
  • Cancellation does not guarantee a refund
  • If cancellation occurs after work initiation:
    • Charges will be calculated based on work completed
    • Remaining balance (if any) may be adjusted or forfeited

Support & Maintenance

  • Support is provided according to the selected plan or agreement
  • Free support (if included) is limited to bug fixes only
  • Feature enhancements or new requirements are billed separately

Third-Party Services

Corpela Group is not responsible for:

  • Downtime or failure of third-party services (payment gateways, APIs, hosting providers)
  • Policy changes or pricing updates by third-party vendors

Any third-party costs paid on behalf of the client are non-refundable.

Payment Compliance

  • All payments are processed through State Bank of Pakistan–licensed and regulated payment service providers
  • Corpela Group does not store sensitive card or banking information

Contact for Service & Refund Requests

📧 business@corpela.com
📧 support@corpela.com
📞 +92 3099024199

Policy Updates

Corpela Group reserves the right to update this Services Policy at any time. Changes will be effective immediately upon posting on the website.

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