Services Policy
This Services Policy outlines how Corpela Group delivers, manages, and governs its digital and software-based services.
This Services Policy outlines how Corpela Group delivers, manages, and governs its digital and software-based services, including execution parameters and refunds.
Scope of Services
Corpela Group provides digital engineering and custom software services including:
- Custom web and native iOS/Android mobile apps
- Venture projects, SaaS subscriptions, and cloud setups
- ERP systems, CRM solutions, and technical consultancy
All deliverables are shared digitally. No physical goods or packages are shipped.
Service Activation & Delivery
Engineering begins only after payment confirmation. Project timelines and milestones are detailed in writing. Deliverables are shared via secure client portal links, Git repositories, or cloud file setups.
Revisions & Change Requests
Revisions are executed as per the agreed scopes. Any tasks outside the initial statement of work are processed as paid change requests, requiring pricing approvals before coding.
Refundable Services
Refund requests are considered only if development work has not started, request is logged within 7 days of invoice payment, or the payment was duplicate. Transaction charges are non-refundable.
Non-Refundable Services
Custom software coding hours, SaaS subscriptions, server space setup charges, domain licenses, and consulting hours already delivered are strictly non-refundable.
